Complaints

How to make a complaint about Finty, how we handle it, and how to escalate to AFCA.

If you are unhappy with Finty's service, please tell us. We review every complaint and change the website where that stops the same problem happening to someone else.

You can complain by email or by post.

Email: [email protected]
Post: PO BOX 517, Port Macquarie 2444, Australia

Once you contact us, we'll send you a complaints form to fill in and return. We will reply within one business day and work to resolve the complaint. If you're not happy with our reply, we will look for another solution and tell you the outcome within 14 business days.

If you are still not satisfied, you can take the matter to the Australian Financial Complaints Authority, the external dispute resolution scheme we belong to (AFCA member 45547). We will give you a referral form to help you set out your complaint.